Shipping & Returns

Shipping Information

We offer USPS Priority Mail Shipping, UPS Ground Shipping, and UPS 3 Day Select Expedited Shipping as options. We ship within the U.S.A. Only. We do ship overseas or to Canada. Please contact us for a shipping quote. Orders usually go out next day on Monday through Friday unless there is problem verifying your credit card or shipping information. We do not ship on weekends or holidays. Your credit card is not charged until your order ships unless you use Paypal as a payment option. Paypal orders are charged instantly.

Shipping Times, Costs, & Suggestions

We use USPS priority, or UPS, depending on size of order(s)
*We reserve the right to refuse service to anyone at any time as we see fit.
*We reserve the right to switch shipping methods to that of the same or lesser cost while not affecting the arrival date.

Refunds, Exchanges, Lost Shipments, Merchant Policies
We will strive to make our customers happy. Please be sure to contact us regarding how we can help you with your particular situation if you have a concern or issue.
Here are general guidelines regarding our policies.

 

Please contact us First to obtain a RMA # before sending anything back to us. Mailing procedures will be provided once you contact us.

Defective items returned to us within 14 days of delivery will be exchanged for the same item, or with a color substitution with your permission. If a replacement item is not available, you will be eligible for a refund for that particular item. Refunds will be credited to the same card with which the purchase was made. We will cover the cost of mailing out the new item via a shipping method of our choice. We cannot refund shipping and handling costs.

If you made an error while placing the order in choosing colors, sizes, and items, or have changed your mind after receiving the product and you would like to Exchange items, please contact us. We will try to accommodate you but you will be responsible for costs of shipping the items back to us and shipping a new order.If there's an error in your order (we sent wrong item, we sent wrong color), please send the mistaken items back after receiving an RMA# and we will send out the correct items. If you want to keep the items sent in error, please let us know. We'll try to give you a discount if you'd rather keep the lures.

Lost Shipments

USPS Priority mail - if an order hasn't arrived within 14 days, please contact us. We will check the delivery confirmation status and have USPS investigate. If the delivery confirmation status shows the package as being delivered to the correct address, we cannot re-ship, refund, or replace the order. If the delivery status shows that it hasn't yet been delivered, we will send out another replacement order after another 7 day waiting period.

UPS Ground and UPS 3 Day - if an order hasn't arrived within 5 days of the estimated shipping date, we will contact UPS and request a trace. If the UPS result shows the package was lost, we will ship out a replacement order within the time frame UPS policies dictate for making an insurance claim and receiving a settlement. If the UPS tracking information shows the package as delivered we cannot re-ship, refund or replace the order. We will assist in having UPS conduct an investigation and providing information to the police for a police report.

If you have any questions before you order, please contact us.

Our customers are satisfied with the Lures we carry and the service we provide!

E-mail, Newsletter/Mailing List, & Customer Information Policy

Providing us with your current accurate e-mail address and telephone # is important. That is how we contact you if there's an issue with your order that needs your attention.

We do not share our customer list, e-mail address, or information with anyone else.

The information you provide when ordering, signing up for our newsletter, message boards, and photo gallery are also not shared.

Our e-mail newsletters are used to inform customers of site changes, product additions, and information on popular items that are back in stock. They are sent once a week at the most. Please sign up for our newsletter to stay informed with the latest news. Each newsletter features an easy unsubscribe link so that you can stop your subscription at any time.

Taxes

We are based in California. We are required to collect Sales tax of 7.375% for orders shipping to a California Address.

Product Images

Products images featured on this web site may have been altered, reduced or enlarged. These images are intended to represent the general design and appearance of the item. We try our best to show the true colors of our products but Monitor Resolutions and color setting play a major part in how the product colors are displayed. There may be a slight variation in product specifications described on this website and the actual product itself.